Refund policy

30-Day Money-Back Guarantee

We want you to love your skincare. If you're not happy with your order for any reason, contact us within 30 days of receiving it and we'll give you a full refund of the product price.

How to request a refund

Email us at mohamadkhanji50@gmail.com with:

Your order number
A photo of the product(s)
A short note on why it didn't work for you

You don't need to send the product back. Once we've reviewed your request (usually within 2 business days), we'll process your refund to your original payment method. Your bank or card provider may take 5–10 business days to show it.

The guarantee covers one refund per product per customer. Shipping fees are not refunded unless the item arrived damaged or incorrect.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 30 days with your order number and a photo, and we'll send a free replacement or a full refund, including shipping.

Lost or late orders

If your tracking hasn't updated for 15 business days, or your order hasn't arrived within 30 days of shipping, contact us and we'll help locate it or send a replacement.